For answers to specific questions that aren't covered in our F.A.Q. please e-mail email@example.com.
Insurance Auto Auctions
VEHICLE CONDITION, HISTORY & REGISTRATION LAWS
PICKING VEHICLE(s) UP FROM AUCTION
Can you tell me about go2auctionsnow.com?
go2auctionsnow.com is a web site dedicated to helping buyers purchase vehicles at Insurance Auto Auctions locations where they may not otherwise be eligible to bid—all with their own unique IAA buyer number. Through a marketing agreement with IAA, go2auctionsnow.com is able to:
We have all the licenses, Bid Cards, and other documents necessary to bid in all 50 states.
Insurance Auto Auctions
Can you tell me about Insurance Auto Auctions?
Insurance Auto Auctions (IAA) specializes in the sale of vehicles by auction at locations throughout the greater United States. They sell cars for insurance companies, car rental companies and other institutional vehicle providers such as car leasing companies and finance companies. IAA also has 12 auction sites in Canada which operate under the name Impact Auto Auctions.
Through a marketing agreement with go2auctionsnow.com, IAA is able to allow buyers to purchase vehicles they may not otherwise be eligible to buy. The strength of this agreement is that all buyers are able to obtain and use their own unique IAA buyer number to have direct control over the bidding process.
For more information about Insurance Auto Auctions, visit their web site at www.iaai.com.
How do I register?
It easy, any individual or entity wishing to gain membership to go2auctionsnow.com, must do the following.
If you have read our terms & conditions and are ready to register, now, simply Click Here to complete the new member registration application. If you haven't read our terms & conditions and/or aren't ready to register now, you can click on the Registration link on the main page later.
Once you have completed and submitted the proper documents. An email will be sent to the address on the registration form asking you to verify the information and confirm your e-mail address. Within 3 business days you will be informed by email of your successful membership registration.
Who is eligible?
Individuals wishing to register for membership must be 18 years of age or older and agree to all the terms & conditions set forth by go2auctionsnow.com. Our services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. We reserve the right to deny, suspend or cancel membership of any individual or entity at our discretion.
What privileges are granted with membership?
Once your membership is confirmed, you will receive...
What fees or security deposits must be paid in order to register for membership?
What is a security deposit?
A payment required by go2auctionsnow.com to insure that a member pays for their purchases in full as outlined in our payment terms. If the member fails to pay, we can use the security deposit to cover what is owed.
How can I pay for the registration fee & security deposit?
The fee & security deposit may be paid by credit card or wire transfer (see payments).
What does it cost me to buy a vehicle at IAA using go2auctionsnow.com brokerage service?
As a winning bidder, you pay the following:
See a go2auctionsnow.com representative for more information and/or examples on any of these fees.
There is no Fee to access the System or to place bids as long as you are a member in good standing with go2auctionsnow.com.
What is a Brokerage Fee?
A Brokerage Fee is our standard fee per vehicle purchased, that helps cover the cost associated with our services in assisting with access to IAA auctions, payment collection, domestic or export document preparation for transfer of ownership of a vehicle to you. The fee is in addition to the final auction purchase price & fees.
How much is the Brokerage Fee?
Title fees are applied separately and ONLY once the title is received in the office. For title fees info, please look at the TITLES/SALES DOCUMENTS Section.
Note: All fees are subject to change without notice.
What is a bid?
A bid is a binding contract, which obligates you to complete the purchase of the vehicle if you are the winning bidder. Once the bid has been placed, it cannot be cancelled or retracted. So, you should be sure that you wish to purchase a vehicle before placing any bids.
What vehicles can I bid on?
You can bid on any vehicle in an IAA auction. However, go2auctionsnow does not guarantee that vehicles you may bid on and/or maybe the winning bidder of can be legally registered in any state or country. Exporters, please note, vehicles sold on a "Bill of Sale" generally cannot be exported. Please check Federal regulations before you bid on any vehicles being sold on a "Bill of Sale". See "History & Registration Law Disclaimer"
Can I physically inspect a vehicle(s), that I am interested in bidding on?
If you wish to physically inspect any vehicle(s) that you wish to bid on at the IAAI locations, you must have your own IAAI public buyer # and the location must allow public buyer viewing. Typically, this is done one day prior to the auction date. When you locate a vehicle that you are interested in, click on the branch name on the IAAI.com website and you will be able to obtain onsite preview specifics. Please note, that you will NOT be able to inspect units with a Go2 buyer #. Our privileges are for online bidding ONLY.
How do I place a bid?
Click here for IAA's 3 Ways to Bid to details.
How do I know if I've won the auction?
The auctioneer will recognize your buyer number as the winning bidder and you will receive an email notification with payment instructions from go2auctionsnow.com. Once we receive and process your payment, we will notify you and instruct IAA to prepare your vehicle for pick up and/or delivery to the shipping address on file.
How can I cancel a bid?
A bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted.
What if I am the winning bidder and decide I don't want the vehicle?
If this occurs you must contact us immediately. Remember a winning bid is a binding contract, which obligates you to complete the purchase of the vehicle. So, you should be sure that you wish to purchase a vehicle before placing any bids.
Can I buy a vehicle at IAA now?
No, sorry all vehicles are sold through IAA's auctions.
VEHICLE CONDITION, HISTORY & REGISTRATION LAWS
Does go2auctionsnow.com warranty purchased through go2auctionsnow.com and sold at IAA's auctions?
All vehicles purchased through go2auctionsnow.com and sold at IAA's auctions are sold "AS-IS WHERE-IS", WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. Certain jurisdictions permit vehicles to be sold with missing VIN plates, and as a result Go2 does not guarantee that vehicles are equipped with any or all VIN plates. Go2 do not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of Buyer to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all information regarding the type, condition, status, and history of vehicles prior to bidding on them.
How accurate if the information presented on IAA vehicles?
No warranty is made by Go2 with respect to the accuracy of any information provided by IAA to Buyers regarding vehicles, provided in either written, or image form and Buyer should not base their bids solely on information provided for Buyers' convenience. This information includes, but is not limited to year, make, model, VIN, mileage, odometer disclosure, condition, actual cash value, estimated repair cost, damage type, whether or not vehicle starts, whether or not vehicle has keys, past history and sale document. Go2 does not guarantee that keys are available for any vehicle purchased through go2auctionsnow.com and sold at IAA's auctions, regardless of whether keys are present in IAA's online vehicle images, or were present in the vehicle prior to the time of purchase. Go2 does not guarantee loose parts shown in IAA photos will be attached to or in vehicle at time of purchase and/or delivery.
What does "Y" under the STARTS column in the IAA vehicle detail description, indicates?
"Y" under the STARTS column in the IAA vehicle detail description, indicates that the vehicle was started (either with or without a jump) upon entering IAA's facility. No guarantee as to the condition of the engine (including if it will start again) or any of its components is expressed or implied. If the Starts column is blank, this is not an indication that the vehicle will not start.
Are keys included with vehicles?
Go2 does not guarantee that keys are available for any vehicle purchased through go2auctionsnow.com and sold at IAA's auctions, regardless of whether keys are present in IAA's online vehicle images, or were present in the vehicle prior to the time of purchase.
How can I obtain a missing or an additional key for a vehicle?
Call an authorized dealer for the particular brand of vehicle and inquire as to the necessary steps and cost associated with obtaining a new key. Click here for the world's most comprehensive, up-to-date listing of more than 1,000 auto manufacturer Internet sites worldwide.
What is the condition of the airbags on vehicles at IAA?
Vehicles offered for purchase at IAA's auctions may be missing airbags or contain deployed airbags that have not been replaced.
How did the damage occur and when did it happen?
Sorry, go2auctions.com has no knowledge on how the damaged occurred or when it occurred.
How can I obtain a vehicle history report?
Sorry go2auctionsnow.com does not offer vehicle histories. However, there are a couple of companies that do, such as CARFAX & AutoCheck. go2auctions has no affiliation with these services and does no guarantee the accuracy of any information provided by them.
Do all vehicles have VIN (Vehicle Identification Numbers)?
No, certain jurisdictions permit vehicles to be sold with missing VIN plates, and as a result Go2 does not guarantee that vehicles are equipped with any or all VIN plates.
Can the vehicle I wish to bid on, be legally registered in my State or Country?
In accordance with appropriate State Law, VEHICLES SOLD WITH REGULAR SALE DOCUMENT STATUS MAY HAVE SALVAGE SALE DOCUMENT STATUS IN THEIR HISTORY. Go2 does not guarantee that vehicles currently meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Buyer to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all information regarding the type, condition, and status of vehicles prior to placing bids. Go2 does not guarantee that vehicles sold can be legally registered in any state or country. Buyer accepts any and all risks associated with variations in state vehicle sale document and registration laws and the possibility that they may negatively impact the marketability of vehicles purchased through go2auctionsnow.com and sold at IAA's auctions (for instance, Buyer may purchase a vehicle in one state under a clear sale document but is required to sell same vehicle under a salvage sale document in state where business is located.
I received my vehicle and there is damage that wasn't visible in IAA photos, what should I do?
Remember all vehicles purchased through go2auctionsnow.com and sold at IAA's auctions are sold "AS-IS WHERE-IS". Unfortunately, there are hidden damages or previous repairs, which are not always visible in the photos or described in the vehicle detail description.
I received my vehicle from the shipping/transporter company and there is more damage on it than there was in the original pictures?
Go2 assumes no responsibility for fire, theft, acts of God or other loss or damages to any vehicle or equipment once it has been released to the buyer or buyer's transporter by IAA a Go2 member/buyer.
PICKING VEHICLE(s) UP FROM AUCTION
When can the vehicle be picked up from the auction?
The full amount due, must be paid and any paperwork must completed prior to the vehicle being released and/or shipped from the auction location.
How does IAA know when the vehicle can be released?
go2auctionsnow.com will notify IAA it is ok to release the vehicle to the shipper/transporter or you.
How do I know when IAA has been notified by go2auctionsnow.com to release the vehicle?
If you are picking the vehicle up or arranging your own shipping/transportation go2auctionsnow.com will notify you the vehicle has been is ready for pickup.
What documentation do I need to pick up the vehicle(s)?
Go2auctionsnow.com will provide documentation releasing the vehicle.
Will there be any storage charges?
There could be, if you don't pay or you cannot pick the vehicle up within the time frame allowed.
Will there be any charges to picking up the vehicle?
Yes, IAA charges a pullout fee (see "PURCHASE COST – Other IAA fees")
How do I pay for my purchases?
If you are the winning bidder and the auction is completed you will receive an e-mail notification from go2auctionsnow.com with payment instructions.
What payment methods do you accept for domestic buyers?
Wire transfers only.
What payment methods do you accept for buyers located overseas?
Wire transfers only.
What is a wire transfer?
A wire transfer is an electronic payment service for transferring funds by wire from one bank account to another bank account. This is the fastest and easiest method of payment. Once the auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction. This email will include the name of our bank, the account number, and the transaction information needed to perform a wire transfer. Be sure to print out this email and bring it with you to your bank. Go to a branch office of your bank. Most banks require you to set up wire transfers by going into your local branch office as a fraud protection measure. Be prepared with the following on hand:
What is go2auctionsnow.com bank wire information?
Once the auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction. This email will include the name of our bank, the account number, and the transaction information needed to perform a wire transfer.
When is my payment due?
Payment must be received by go2auctionsnow.com within 3 calendar days of the winning bid to avoid any penalty and/or cancelation. This payment includes the full amount of auction price, auction buyer fee, online bidding fee, other IAA fees, the brokerage fee, and any applicable taxes. The full amount due, must be paid prior to the vehicle being released and/or shipped from the auction location.
Is there a penalty if I don't make my payment on time?
If the entire amount due is not received by go2auctionsnow.com within 5 calendar days from the date of purchase, additional charges of 0.15% PER DAY of the total outstanding amount will be applied to your account.
Which currencies do you accept?
We only accept payment in USD.
How do I check the status of my payment?
We will notify you via email as soon as your payment has cleared. You can also check the status by logging into our membership management tool.
How long does it take for a payment to clear?
Wire transfers vary by country and bank. The monies will be posted to your go2auctionsnow.com account within 24 hrs of our bank receiving payment.
Why does my invoice with go2auctionsnow.com still have an outstanding balance, when I paid in full?
There may be several reasons, here are a few examples, but not limited to all scenarios.
When will I received the title/sale documents for the vehicle(s) I purchased?
go2auctionsnow.com will send the title/sales documents to you, once all amounts due are paid, it has been received from IAA, and once all documentation is completed by us to transfer ownership to you. Unfortunately, we cannot provide an exact time frame due to variables that are out of our control, such as the amount of time it may take for IAA or a State agency (if re-titling is needed) to send the title to us.
Why can't I pick the title up with the vehicle?
go2auctionsnow.com is required by law to transfer ownership to you, therefore we must receive the title in our office.
How will I receive the title/sale documents for the vehicle(s) purchased?
Go2auctionsnow.com utilizes USPS domestic mailing.
How do I check the status of my title/sale documents?
We will notify you via email as soon as your title is ready. You can also check the status by login into our membership management tool.
Who is responsible for arranging shipping/transportation and the associated cost?
The member (buyer) is responsible for arranging all shipping/transportation and the associated cost.
How can I find transportation and how much will it cost?
For details and shipping quotes, please contact firstname.lastname@example.org or call 1-312-239-0599
What are Go2auctionsnow.com's transportation policies?
What happens with the vehicle(s) if it's not picked up from the auction yard for more than 3 weeks?
If a client is owing money to Go2auctionsnow for more than three weeks, go2auctionsnow reserves the right to sell any stocks still in go2’s possession in order to recoup any costs owing on the client’s account.
Can you tell me how much repairs will cost?
No, sorry we don't offer these services.
Do you repair vehicles?
No, sorry we don't offer these services.
Are credit cards accepted?
Yes, we accept all credit cards except AMEX.
Can you communicate in other languages?
Absolutely, our customer service representatives speak English, Spanish, and Russian. Other languages may be available, please check with one our representatives.
Why does the other language versions translations appear to be different? Which one is correct?
The English version supersedes any foreign language translations. We cannot guarantee the accuracy of the translations due to language differences and meanings. The translations are provided for the member's convenience only.
What are you business hours?
We are open from 9:00 am to 5:00 pm CST.
Can I buy vehicles from IAA's sister company IMPACT Auto Auctions of Canada?
There are different rules and regulations when purchasing/exporting vehicles from Canada. If you are interested in this please contact a go2auctionsnow.com representative.
What if I have a question, but didn't see the answer in your FAQ's?
For answers to specific questions that aren't covered in our F.A.Q. please e-mail us at email@example.com.